Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:
The Staff Services Manager (SSM) I, oversees the communication of new and revised Medi-Cal provider communications, CA-MMIS Medi-Cal providers and beneficiaries. The incumbent provides comprehensive program consultation and expertise in the increasingly complex and sensitive area of provider and beneficiary communication. In addition, by ensuring that state Medi-Cal policies are correctly implemented through edits/audits and manual adjudication of claims.

Have questions and/or need assistance? Contact  Recruit@dhcs.ca.gov , we are here to help walk you through the state hiring process!

Interviews may be conducted via video conference (Microsoft Teams, WebEx, or Skype) or by telephone.  More information will be provided to candidates that are invited for an interview. It is highly recommended that you submit your application electronically via your CalCareer Account.

This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.

If you are interested in this position, it is critical to review the Classification Specifications to determine if you will meet the minimum qualifications (MQ’s). Please make note of Education and Experience requirements for the classification.

You will find additional information about the job in the .

Working Conditions

Please see Telework Information section below for telework details.

This work location is very convenient!  The CA-MMIS Division is located in West Sacramento near IKEA and Walmart. There are several restaurants and fast-food locations nearby, with Starbucks within walking distance. This location has easy access to I-80 and has FREE parking!

The incumbent works in an office setting with artificial light and temperature control. The ability to use a personal computer and telephone is essential. The incumbent must be able to frequently remain in a stationary position at a workstation throughout the day and must occasionally position self to perform a variety of tasks including retrieval of files.

The incumbent is a Work Week Group E employee and is expected to work an average of 40 hours per week each year and may be required to work specified hours based on the business needs of the office .

Special Requirements

A Statement of Qualifications (SOQ) is REQUIRED .  Please see Special Requirements Section above for instructions on how to prepare your SOQ.

The Statement of Qualifications (SOQ) is a narrative discussion of how the candidate's education, training, experience, and skills qualify them for the position. The DHCS may not consider applicants who fail to provide an SOQ with their application. Please use the Knowledge and Desirable Qualifications listed above as a guide when preparing the SOQ.  The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. Artificial Intelligence (AI) generated responses will not be accepted for the SOQ assignment, as the purpose for this evaluation is to assess your personal writing and communication skills and abilities. The SOQ should be typed with 12 point Arial font, single-spaced, with your first and last name in the top right corner, and no more than two (2) pages in length, and provide the written question or number to label each response. Candidates who do not complete and submit an SOQ may not be considered for the position. When preparing your SOQ please respond to the following:

1. Describe how your background, experience, education, and training qualifies you to perform the duties of the position based on the duty statement and desirable qualifications.
2. Describe your experience evolving processes within an organization to promote efficiency.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to work independently with minimal supervision and exercise a high degree of initiative and sound judgement.
• Experience providing effective customer service as well as building and maintaining trusted relationships with staff, management, and stakeholders.
• Experience leading, coaching, and mentoring staff.
• Experience researching and resolving complex problems.
• Experience analyzing data and presenting ideas and information effectively.
• Experience communicating (verbal/written) clearly, concisely, and accurately.
• Demonstrates professionalism, flexibility, and dependability.
• Knowledge of Medi-Cal, publications, policy implementation.

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance
• Paid Holidays and vacation/leave
• Defined retirement program
• SavingsPlus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Benefit information may be obtained by visiting: .

provides more information about out commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: . This survey is not required to be considered for this position.

Benefit information can be found on the CalHR website and the CalPERS website.

TELEWORK INFORMATION

Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted. Telework is available to California residents, and proof of residency may be required. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 830 Stillwater Rd, West Sacramento, CA 95605

Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.

Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed. 

Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the “Examination(s) or Job Title(s), For Which You Are Applying” section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.

If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at  Recruit@dhcs.ca.gov For all other questions regarding your CalCareer account, please contact CalHR’s CalCareers Unit at (866) 844-8671 or  CalCareer@calhr.ca.gov

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is REQUIRED .  Please see Special Requirements Section above for instructions on how to prepare your SOQ.

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Remote job,

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