Job Description

Description of the Role Parrish Consulting Services, Inc is seeking a motivated individual to join our team as a Call Center Representative. The ideal candidate will answer customer calls and create support tickets in an efficient and timely manner. Responsibilities

• Answer inbound calls and provide accurate, timely, and satisfactory responses to customer inquiries and concerns.
• Make outbound calls to follow up with customers, gather feedback, or provide updates.
• De-escalate situations with dissatisfied customers by offering professional, patient, and solution-oriented support.
• Follow up with customers to ensure complete resolution of issues and a positive experience.
• Address a variety of customer questions, service issues, and technical requests.
• Route complex or specialized calls to the appropriate departments or team members.
• Report recurring issues or emerging customer trends to management for analysis and resolution.
• Work closely with other call center team members to continuously improve customer service performance.
• Assist in onboarding and training new employees by sharing company processes, customer management strategies, and service expectations.
• Update and maintain accurate customer records in the company database.
• Collect and document customer feedback on products, services, and overall satisfaction.
• Adhere to all company policies, procedures, and call handling protocols.
• Ensure compliance with data privacy and security standards during all customer interactions.

Requirements

• Prior experience in IT support or a related field
• Strong problem-solving skills
• Excellent communication and customer service skills
• Knowledge of Windows and Mac operating systems
• Ability to work independently and as part of a team
• Full-time, Monday through Friday

Benefits

• Competitive compensation
• Opportunity for career growth and development
• Health, dental, and vision insurance
• 401(k) retirement plan

About the Company Parrish Consulting Services, Inc is a leading provider of IT solutions in Princeton, IN. We are committed to delivering exceptional service to our clients and fostering a collaborative work environment for our employees.

Job Tags

Full time, Monday to Friday,

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