Job Description

The Return Examination Section Call Center within the Audits Division has an opening for a non- bilingual candidate.

Primary Responsibility:

• Examines and processes tax documents within area of assignment
• Confers with Taxpayers or their Representatives to discuss or explain issues, laws and regulations involving individual tax returns
• Performs computer research or basic investigation to gather additional data
• Review confidential tax information
• Provide account maintenance according to tax laws, policies, and procedures
• Provides knowledgeable and accurate information in a timely and friendly manner

Entry Qualifications:

• High school diploma required
• Minimum 1-year high-volume call center experience required
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Ability to research accounts
  

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