Job Description
MAJOR RESPONSIBILITIES:
Manager in-charge in absence of Ticket Office Manager
Primary coordinator for Event Announcements
Primary ticket office contact for suite holders and venue sponsors
Responsible for setting up, distributing and coordinating suite tickets and parking passes
Responsible for acting as primary liaison for sponsor ticket requests
Responsible for tracking all trade ticket transactions
Primary manager for ticket office financial reports/ books
Responsible for the timely, accurate completion of daily and monthly ticket office Financial reports as required by the Finance Department
Responsible for assisting with daily ticket counts and wraps
Primary coordinator of scheduling PT supervisors
Responsible for drafting both day and event shift schedules for PT supervisors
Responsible for meeting with Ticket Office Manager and other Assistant T.O. Manager on an ongoing basis for approval of final schedules prior to schedule being posted
Responsible for managing PT supervisor schedule requests in organized manner
Responsible for properly programming and tracking all supervisor hours in the ADP system.
Responsible for maintaining and enforcing ticket office scheduling policies and practices
Responsible for coordinating staff placement for events
Responsible for assisting with all event setup with Ticketmaster as assigned by T.O. Manager
Assist with all training and development of PT staff
Assist with Ticket Office Settlements on event nights
Responsible for tracking all complimentary ticket as well as trouble pass distributions
Responsible for managing overall department operations in the absence of T.O. Manger
Responsible for all major on sales and event settlements in the absence of T.O. Manager or as assigned by T.O. Manager
Responsible for helping to promote a positive, efficient and productive overall work environment
Responsible for following all ticket office cash management policies
Responsible for proper completion of vault/ safe balance logs
Responsible for proper completion of cash transfer paperwork
Other duties as assigned by Ticket Office Manager
SUPERVISORY RESPONSIBILITIES:
Position requires ability to:
Recognize and solve related problems efficiently and rapidly while handling a large volume of tickets and cash.
Operate Ticketmaster software and a personal computer using Excel, Windows and Microsoft Office software.
Calculate figures and amounts such as discounts, interest, commission, properties and percentages accurately and efficiently.
Handle/reconcile large sums of money utilizing prescribed cash management controls.
Demonstrate knowledge of principles of bookkeeping, accounting and box office procedures.
Work in a fast-paced environment and handle heavy workload that can present stressful situations.
Handle multiple tasks simultaneously.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, patrons and others encountered in the course of employment.
Remain flexible and adjust to situations as they occur.
Ability to stay current with training on new techniques and systems.
Must be able to work nights, weekends and holidays as necessary.
ASM participates in E-Verify.
ASM is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRRA Federal Contractor.
Not a Contract ASM Global
Job Tags
Holiday work, Contract work, For contractors, Flexible hours, Night shift, Weekend work, Day shift,